Refund policy

Returns

You are welcome to return purchased items within 3 months for either an exchange or a full refund. Your statutory rights are unaffected. No reason has to be provided for a return although we always welcome feedback particularly if you are not satisfied with the product. Returns should be sent to the following address and we recommend that you send them by a tracked method of shipping, such as by recorded delivery as if we do not receive the item then we will be unable to refund the cost of purchase.

Turtle Covers Group Limited

Units 7-8 Vauxhall Industrial Estate

Ruabon

LL14 6HA

United Kingdom

Please ensure you include information in the parcel so that we will know who has sent it, preferably including the relevant invoice number and your name, address, telephone number and the reason for the return..

We are always keen to rectify any defects or otherwise resolve any problems you might experience with our products or service so please don't hesitate to contact us on 01691 778886 or info@turtlecovers.co.uk so that we can put things right.

Refunds (if applicable)

Where you have returned an item with a request for a refund we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.